Standard shipping typically takes 3-7 business days. Express shipping takes 1-3 business days. International shipping may take 7-21 business days depending on your location.

We offer free standard shipping on orders over $50. Standard shipping under $50 costs $5.99. Express shipping costs $12.99. International shipping rates vary by destination.

Yes, we ship to most countries worldwide. International shipping costs and delivery times vary by destination. Customs duties and taxes may apply and are the responsibility of the customer.

You can change your shipping address within 2 hours of placing your order by contacting our customer service team. After this time, we cannot guarantee address changes as your order may have already been processed.

We partner with UPS, FedEx, and USPS for domestic shipping. For international orders, we use DHL, FedEx International, and other reliable carriers depending on your location.

Same-day delivery is available in select metropolitan areas for orders placed before 12PM. This service costs $19.99 and is subject to availability and weather conditions.

Yes, we can ship to P.O. Boxes using USPS. However, express shipping options are not available for P.O. Box addresses. Standard shipping only.

If your package arrives damaged, please contact us within 48 hours with photos of the damage. We will arrange for a replacement or full refund at no cost to you.

Yes, we offer gift wrapping for $4.99 per item. You can add this option during checkout and include a personalized message. Gift receipts are also available upon request.

Scheduled delivery is available for express shipping orders in select areas. This service allows you to choose a specific delivery date up to 7 days in advance for an additional $9.99.

Once your order ships, you'll receive an email with a tracking number and link. You can also track your order by logging into your account on our website and viewing your order history.

You'll receive your tracking number within 24-48 hours after your order is processed and shipped. The tracking information may take a few hours to become active in the carrier's system.

First, check with neighbors and around your property. Sometimes packages are left in safe locations. If you still can't find it, contact us within 48 hours and we'll investigate with the carrier and arrange a replacement if necessary.

Once shipped, address changes are handled by the carrier. You can contact the shipping carrier directly using your tracking number to request delivery changes, though additional fees may apply.

Tracking delays can occur due to weather, high shipping volumes, or carrier processing delays. If tracking hasn't updated for more than 5 business days, please contact us and we'll investigate with the carrier.

Yes, most carriers offer package hold services. Once you receive your tracking number, you can contact the carrier or use their website/app to request package hold at a nearby location.

"Label Created" means shipping label is printed. "In Transit" means package is moving toward you. "Out for Delivery" means it will arrive today. "Delivered" means package was successfully delivered to the address.

Yes, you can sign up for SMS and email notifications through the carrier's website using your tracking number. This will provide real-time updates on your package's location and estimated delivery time.

If your package appears lost, we'll file a trace with the carrier and investigate. If the package cannot be located within 7 business days, we'll send a replacement or provide a full refund.

Yes, when you log into your account, you can view all your orders and their tracking status in one place. You can also track multiple packages on the carrier's website by entering multiple tracking numbers.

We offer a 30-day return policy for most items. Products must be unused, in original packaging, and in resalable condition. Some items like personalized products, intimate apparel, and perishables are not returnable.

Log into your account, go to order history, and select "Return Items" next to your order. Follow the prompts to select items and reason for return. You'll receive a prepaid return label via email.

We provide free return shipping for defective items or our errors. For other returns, a $6.99 return shipping fee will be deducted from your refund. Premium members get free returns on all orders.

Once we receive your return, it takes 3-5 business days to process and inspect the items. Refunds are issued to your original payment method within 5-10 business days after processing.

Yes, you can exchange items for a different size or color of the same product. If there's a price difference, you'll be charged or refunded accordingly. Exchanges follow the same 30-day timeframe as returns.

Non-returnable items include: personalized/customized products, intimate apparel, perishable goods, digital downloads, gift cards, and items marked as final sale. Health and safety regulations apply to certain products.

Original packaging is preferred but not always required. Items must be in resalable condition. However, some products like electronics, cosmetics, or fragile items may require original packaging for return acceptance.

If you received the wrong item, contact us immediately. We'll send you a prepaid return label and ship the correct item at no charge. You won't be charged for return shipping in this case.

Most sale items can be returned within 30 days following our standard return policy. However, items marked as "Final Sale" cannot be returned unless they arrive damaged or defective.

Use the tracking number provided with your return label to track your return package. Once we receive it, you'll get an email confirmation and updates on the processing status through your account.